Every customer, every time!
Our ability to have a good conversation with our customers at every interaction. "Every customer, every time" remains our standard for making banking easy. We need everyone to be focused on delivering on it. It sounds so simple, but our customer experience scores show that we have room to improve on our ability to consistently deliver a value-added conversation. This is a big part of making EIB the easiest place to bank and invest.
Conversational skills is our single biggest challenge for 2020/21 We'll work on this by using EIB Listens to redefine the banking and investing experience and make it easy for customers to do business with us.
We will continue to do what is right for our customers. They expect solutions that improve their financial well-being. By leveraging our experience, tools, processes and training – as well as our digital experience – we can win customer loyalty and new business. Again, our ability to have quality conversations will go a long way toward helping us achieve this.
To be the premier choice in financial institutions for customers worldwide. We aim to give every customer excellent service every time!
To be a fiscally responsible independent investment and community bank committed to treating each as our only customer. We will always operate with integrity and high moral standard.